Please reach us at annissa@Lamiaceae.ca if you cannot find an answer to your question.
A: Absolutely! Our products are designed to complement each other. For example, you can use our Erase Makeup Remover, Cleanse Face Wash, followed by the Rejuvenate Face Mist, Rejuvenate Serum and Rejuvenate Cream for a complete skincare routine. If you're unsure about product combinations, feel free to reach out to our customer support for personalized recommendations.
No, our products are free from parabens, sulfates, and other harmful chemicals. We believe in using only natural and safe ingredients to nourish and protect your skin.
Yes, our products are suitable for acne-prone skin. We have a range of products that help to reduce inflammation, control oil production, and prevent breakouts.
A: Yes, all our products are cruelty-free. We never test on animals and are committed to ethical practices in all aspects of our business.
A: The frequency of use depends on the specific product. Generally, our face treats can be used daily, while body treats like our Provocative and Tranquilize Body Butters can be applied after showering or as needed. For our hair products, like the Heal Hair Oil and Nourish Hair Mask, we recommend using 1-2 times a week for best results. Always check the product label for specific instructions.
A: Yes, our products are formulated with natural ingredients and are generally suitable for sensitive skin. However, as with any skincare product, we recommend doing a patch test before full application, especially if you have known sensitivities. Apply a small amount of product onto a clean area of skin. Monitor for 24 hours. Do not use the product if any irritation is observed.
A: We occasionally offer sample sizes of our products during promotions or with larger orders. Keep an eye on our social media channels and newsletter for announcements about sample offers.
Please reach us at annissa@Lamiaceae.ca if you cannot find an answer to your question.
A: We offer standard and express shipping options. Standard shipping typically takes 3-5 business days. Express shipping typically arrives within 1-2 business days. Shipping rates and times vary by destination.
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site. If you haven't received a tracking number within 48 hours of placing your order, please contact our customer support team.
A: Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site. If you haven't received a tracking number within 48 hours of placing your order, please contact our customer support team.
A: Yes, we do ship to select international destinations. Shipping costs and delivery times vary depending on the country. Please check our shipping page or contact customer support for specific information about your location.
A: Our products are proudly formulated and manufactured in Canada, using high-quality natural ingredients sourced from trusted suppliers.
Please reach us at annissa@Lamiaceae.ca if you cannot find an answer to your question.
A: We offer a 30-day return policy for unopened and unused products. If you're not completely satisfied with your purchase, you can return unopened and unused products for a full refund or exchange within 30 days of receiving your order. Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
A: To initiate a return, please contact our customer support team via email or WhatsApp. We'll provide you with a return authorization and instructions on how to send the item back. Please don't send any returns without contacting us first.
A: We generally don't accept returns on used products due to hygiene reasons. However, if you've experienced an adverse reaction to one of our products, please contact our customer support team, and we'll work with you to find a solution.
Q: What is Lamiaceae's return policy?
A: We offer a 30-day return policy for unopened and unused products. If you're not completely satisfied with your purchase, you can return unopened and unused products for a full refund or exchange within 30 days of receiving your order. Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team via email or post office. We'll provide you with a return authorization and instructions on how to send the item back. Please don't send any returns without contacting us first.
Q: Can I return a product if I've used it?
A: We generally don't accept returns on used products due to hygiene reasons. However, if you've experienced an adverse reaction to one of our products, please contact our customer support team, and we'll work with you to find a solution.